As a large school, we rely heavily on Billing Management for School Contributions and a range of other high-volume billing schedules. While the current billing functionality meets our invoicing needs, the process for following up on unpaid fees is limited and creates a significant administrative burden. We would like to see enhanced functionality for fee reminder communications, including: The ability to send one consolidated reminder per family, covering all children and outstanding charges, rather than separate reminders for each student. The ability to select which contacts receive reminders, including: Parent/Guardian A Parent/Guardian B Both Parent/Guardians Customisable email templates that can be tailored to different billing schedules, fee types, and communication requirements including masking the sender. The ability to exclude specific families or accounts from reminder campaigns (e.g. families with active payment plans or paid). Advanced filtering options based on: Unpaid Multiple billing schedules simultaneously Visibility of reminder history, including when reminders were sent, to whom they were sent, and the communication method used. The ability to send reminders in bulk to all unpaid accounts across multiple billing schedules in a single process. For schools managing thousands of students and large-scale billing programs, a more sophisticated reminder system would significantly improve fee collection, reduce manual administration, and ensure more consistent communication with families while supporting compliance with DET policies and processes.
