I have had quite a number of responses over the last few months from Terry that give me inaccurate information. I have had a few queries relating to newer features and I'm finding my trust in Terry is declining as I have to double check with a human to ensure accuracy of information. It also has proposed 2 different solutions to a problem when in fact these were related through the same setting change (advanced chronicle).

I have pointed out a number of times these inaccuracies to Terry by sending the links to the support pages.

If Terry is being pushed as the front line support agent, it needs better training, especially when it comes to product updates. We don't need to be wasting time validating responses.