Kiosk Pro
under review
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Leah ANDERSON
Our school has just invested in a Kiosk Pro as an upgrade from a Kiosk Lite. Major reason we did this was to allow students to top up their print balance directly with PaperCut. We are beyond shocked to learn that students can only update their Print Balance with Cash. In a world where cash is being phased out could Compass please MAKE THIS A PRIORITY that the Kiosk will allow card payments for this. It already has facilities there with a swipe and tap for cards to this needs to be intergrated. Please Compass get into 2025. We would have to look seriously at compass being our provider if they try to tell us that we have to buy a new kiosk to do this as it is clear the technology is already on this Kiosk and compass just needs to get in the 21st Centary and faciliate this feature
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Leah ANDERSON
May we offer to be a pilot school for the feature to be opened up on our machine?
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Leah ANDERSON
Thank you for your response. Hopefully it is not too far away with this feature as it is essential to everyday operations.
We would love to explore some interim solutions with Compass in the meantime and look foward to hearing from you.
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Compass - Customer Success
updated the status to
under review
C
Compass - Customer Success
Hi Leah,
Thank you so much for sharing this feedback - I completely understand your frustration & appreciate you taking the time to raise this suggestion.
In today’s increasingly cashless environment, enabling card payments on the Kiosk is not just a convenience but a necessity. We agree that this is a vital feature for schools and students alike and it’s something that aligns with the direction Compass is committed to moving toward.
While I can’t provide a specific timeline for when this functionality will be available, I can confirm that it is firmly on our radar and currently under review by our Product team.
I’ll be in touch with you via email shortly as I’d love to discuss this feedback further and explore some interim solutions that may help bridge the gap while this enhancement is in the works.
Thanks again for raising this - feedback like this is invaluable to our ongoing improvement!
~ Daina 😊