Issue Tracker is great but can be hard to use. Some ideas which would make it easier:

For Managers View:

Can see all jobs sorted into categories of each Assignee and a general All section (to manage and balace workloads). Eg. header with the name of the Assignee followed by the jobs they are assigned to.

For Asignees View:

How it is works fine but is clunky and is not quick to use.

Having to click a tiny "edit" button just to access the ticket is frustrating. Can it either be turned into tiles or at least can we have an option to view, update etc. without having to edit the entire ticket.

The current look is very 00s, would be good to see it modernized