Since Compass migration from Jira, there is no way for the school to have visibility over what tickets have been opened. It would be for both, Compass and schools benefit, if we had the ability to monitor the support tickets from a dashboard and add as ICT Office of the school any insights that in most cases will resolve or help to get the ticket resolved quicker. Until this implementation, we need as a minimum the school email to be added by default into any support ticket opened, so we can have a way to monitor and participate as ICT Office, local tech's, ST's and IT Managers.
